Industry: Health Insurance | Project: Cloud Migration
Goal: Improve our client’s data management and storage system and mitigate existing glitches within the system.
Overview and Problem: Our client specializes in providing healthcare insurance to a wide range of customers and is therefore responsible for keeping extensive data records. They had previously set up daily live feeds of provider data from their customers; however, the system had a bug that prevented the system from differentiating between active and terminated contracts. Therefore, many claim requests were being denied because they appeared as terminations.
Process and Solution: Our team of consultants addressed the defects with the provider load process. WadiTek assisted in fixing the data translation error between the customers and the system and adapted the provider load to leverage the provider key from the customer’s system. Also, our consultant implemented a Cloud Migration system, which allowed the customers and the client to maintain data synchronization.
Outcome: The project resulted in a more cohesive and accurate data management system. The improved system included several essential tools, such as generating file validation reports to verify that the incoming provider data information meets quality expectations before the client uploads it into their business system.